Frequently Asked Questions
Orders & Shipping
How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Since our products are made-to-order, production takes an additional 3-5 business days. Shipping times vary by location:
- US: 3-7 business days
- International: 7-14 business days
Do you ship internationally?
Yes! We ship worldwide. International orders may be subject to customs fees and import duties, which are the responsibility of the customer.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey.
Products
Are your designs original?
Yes! Every design is hand-drawn and illustrated by our founder. Each piece features unique, original artwork that you won't find anywhere else.
What materials are your products made from?
Our phone cases and AirPods cases are made from durable, high-quality materials designed to protect your devices while showcasing beautiful artwork. Tote bags are made from sturdy canvas.
Will the design fade or peel?
Our printing process ensures vibrant, long-lasting designs. With proper care, your product will maintain its beautiful appearance for years.
Care Instructions
How do I clean my phone case or AirPods case?
Gently wipe with a soft, damp cloth. Avoid harsh chemicals or abrasive materials that could damage the design.
How do I care for my tote bag?
Spot clean with mild soap and water. Air dry flat. Do not machine wash or tumble dry.
Returns & Exchanges
What is your return policy?
Since our products are made-to-order, we cannot accept returns or exchanges unless the item arrives damaged or defective. Please contact us within 7 days of receiving your order if there's an issue.
What if my item arrives damaged?
We're so sorry if that happens! Please contact us immediately with photos of the damage, and we'll send you a replacement at no additional cost.
Contact
How can I reach you?
Email us at hello@helloarie.com and we'll respond within 1-2 business days.
Do you offer custom designs?
We're not currently accepting custom orders, but we regularly release new designs! Follow us on social media to see what's coming next.